Business expenses are something that all small and
medium-sized company owners have to keep track of. Whether it’s just your own
spending or that of multiple employees, staying on top of these costs can help
you improve your money management, prepare for tax season, and manage cash
flow. Thankfully, there are many tools to help you with your business expenses.
One such service is the Allstar Plus business card. This fuel and credit card
can be incredibly useful, particularly if you or your employees travel a lot in
the UK. We’ve got all the essential information on Allstar’s service.
Quick look – pros & cons
Allows you to consolidate all expenses onto one
card and tailor it to specific spends and limits.
Provides a detailed breakdown of expenses on one
Easy to reclaim and report VAT on fuel spending.
44 days interest-free credit on purchases.
Many users report an unexpected 26p per litre
surcharge based on credit score.
Poor customer service.
Overall, a useful set of features is let down by some fairly
poor customer service and unexpected fees. If you’re confident that you won’t
fall foul of the pricey add-ons, the card could be useful to your business.
However, based on the many negative customer reviews, the issues are
What is Allstar Plus?
Allstar is one of the UK’s largest fuel card supplies. They
have a wide network of fuel stations at which customers can get discounted fuel.
They’re amongst the top names in the industry and provide services to a broad
range of customers. Traditionally, the company focused on providing fuel cards
only. However, in 2017 they announced the Allstar Plus business credit card.
The Allstar Plus is a card that goes beyond just the fuel
pump. It also gives business owners and employees the flexibility of a Visa
credit card. Essentially, it’s a hybrid fuel and travel expenses card.
Companies can sign up for an account, tailor their service around their
business, and manage their expenses all in one place.
How does Allstar Plus work?
In many ways, the Allstar Plus card works just like any
other credit card. You apply directly to Allstar, either via phone or email,
and they will provide a card based on your business situation.
Once your card is issued, you’ll be able to make fuel and
travel purchases using the Visa-backed card. You’ll then get up to 44 days of
interest-free credit in which to pay back the balance of the card. Any balance
left over after the end of your billing period will be charged interest.
There are other aspects to this card too. You can add user
profiles to your account, giving employees a varying degree of flexibility to
suit their role. There are three tiers that you can allocate to employees:
For employees who add low-value expenses to their fuel payments.
For those who travel more and stay away from home.
For senior managers and directions who need the most flexibility.
Allstar provides detailed reports on who has spent what, as
well as additional information on things like fuel efficiency. From this information,
Allstar also provides HMRC compliant fuel invoicing and VAT separation. You can
log on to your online account to view all of this information.
What features does Allstar Plus have?
Allstar Plus customers can access a strong set of features
through their account. Perhaps the biggest draw is access to their fuel
network. There are around 7,400 sites in the UK where you can get discounted
fuel, including 1,800 sites where you’ll get discounted diesel. You’ll also be
eligible for a 10% rebate on transactions at over 1,300 garages.
Along with these fuel-related features, you’ll also get:
Up to 44
days of interest-free credit on purchases. This makes it easier for you to
manage your company-wide cashflow and expenses.
reports on your fuel. This includes things like your efficiency and MPG
across the business. With such information, you can look to make improvements
across your network.
line detail, HMRC compliant fuel invoicing. Take some of the hassle out
your tax and invoicing with these automated features.
control of expenses. You can tailor your cards to specific spend categories
and limits. So, certain employees will have more freedom than others, and
you’ll be able to manage it all.
compliance. When you spend on fuel at Allstar locations, you’ll get clear
invoicing and VAT separation. This means you don’t have to retain and search
through endless receipts.
What are the fees for using Allstar Plus?
Allstar is tight-lipped about the exact fees they charge, often working on a by-customer basis. However, some sites report that annual card fees can range up to £40. Other costs listed include:
a network service fee of up to £2.75 per
Replacement card fees of £6 per card
A convenience charge of up to 6p per litre
A risk-based fee of up to 26p per litre
An invoice request fee of £35
A returned direct debit admin charge of £95
This is an often eye-wateringly high set of fees that can soon mount up. Many users report being hit by the risk-based fee of 26p per litre, which can see fuel costs spiral.
Who is Allstar Plus for?
Small and medium-sized enterprises with multiple employees
are the likely target for an Allstar Plus card. The way that the service is
structured gives a lot of flexibility to those who travel a lot for work. With
the three-tier system, senior employees and managers can oversee those who are
It’s a card that’s particularly beneficial to those who use
a lot of fuel in the UK. Their discounted rates and wide network make it an
appealing prospect in this respect. With the addition of expense management
features, it easy to see how business owners could use the service to keep on
top of finances. And, with the 44-day interest-free incentive, it’s useful for
those concerned about cashflow.
What are the drawbacks of using Allstar Plus?
Sadly, there are a host of negative customer reviews on
Trustpilot. Many of these cite the addition of the additional 26p surcharge
based on credit score. Overall, the fees seem unduly high. What’s more, it
seems the customer service at Allstar is fairly dreadful. They haven’t
responded to any of the comments on Trustpilot, and they have a Trust Score of
just 1.2 out of 10.
One other downside is that many of the features are only
applicable to Allstar fuel stations. If you fill up at one that isn’t part of
their network, you won’t get your fuel discount or access to the invoicing and
How safe is Allstar Plus?
The card itself is safe to use. It’s backed by Visa and
protected with a PIN. The same goes for their website – data is encrypted and
secured. Allstar’s parent company, Allstar Business Solutions Ltd, is
authorised by the Financial Conduct Authority under the Electronic Money
Regulations 2011. This means they are eligible for the issuing of electronic
money and the provision of payment services.
Customer satisfaction may not be so safe, however. And, at
the time of writing, the Allstar website was down, which is far from ideal.
Allstar Plus verdict
Overall, the Allstar Plus business credit card presents a
good idea that isn’t backed by customer service. In principle, there are some
amazing features that could be hugely beneficial to companies of all sizes.
However, in reality, expensive additions and dreadful customer service make
this one that might not be worth the risk.